Returns and Refunds

Fleune Refund & Return Policy

At Fleune, we’re dedicated to helping you breathe easier by reducing allergens, dust, and odors in your home—without the stress of constant cleaning or expensive maintenance. We believe in the effectiveness of our products, and we encourage you to use them for at least 14 days to experience their full benefits before deciding on a return.

If you're still not satisfied after 14 days, and you're within our 60-day money-back guarantee, we’re happy to help. Just reach out to us at hello@fleune.com and we’ll guide you through the process.

Cancellation Policy

Need to cancel or make changes to your order?
Please email us within 24 hours of placing your order. After this timeframe, your order may already be processing and we may be unable to make changes.
If successfully canceled within the window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We're confident you'll love your Fleune device. That’s why we offer a 60-day money-back guarantee.
Try it for at least 14 days. If it’s not what you expected, you can return it within the 60-day window.
Please note: Shipping fees (if applicable) are non-refundable.

To start your return, simply email hello@fleune.com or use the form on our Contact Us page. Be sure to include your Order Number or the Name and Email Address used to place the order so we can process your request quickly.

Damaged Items

Each item is securely packed to arrive in perfect condition, but if your product arrives damaged, we’re here to help.
An item is considered damaged if the product itself is defective or physically broken. Minor shipping wear (like a dented box) does not count as damage if the product inside is fully functional.

Please report any damage within 72 hours of delivery by emailing hello@fleune.com with clear photos of the damage.
If eligible, we’ll send a replacement at no cost to you.
We do not offer refunds or replacements for damage caused by normal wear and tear, misuse, or neglect.

Shipping and Delivery

While we work with reliable carriers, Fleune is not responsible for shipping delays caused by couriers, customs, or other issues outside our control.
If your package is lost, stolen, or delayed, we recommend contacting the courier directly for the fastest resolution.

Incorrect Shipping Address

Please double-check your shipping address at checkout.
If there’s a mistake, email us within 24 hours of placing your order.
If the address is incorrect and we aren’t notified in time, we cannot offer resends or refunds for undeliverable orders.

Policy Updates and Agreement

Fleune reserves the right to update this Refund & Return Policy at any time. By purchasing and using Fleune products, you agree to the latest version of this policy.

If you have any questions, just reach out — we’re always happy to help at hello@fleune.com.